Technical FAQs
How do I reset my password on the DigiSME cloud portal?
First, click the “Forget Password?” option at the login page. Next, enter the
registered email
address mobile number before clicking the Send button.
You will receive an email/SMS with a link for you to register a new password. Once the new...
First, click the “Forget Password?” option at the login page. Next, enter the
registered email
address mobile number before clicking the Send button.
You will receive an email/SMS with a link for you to register a new password. Once the new password has
been set you
can now use it to login to the system.
How can I view my payslips in the DigiSME mobile app?
On the Home screen, tap the Payslip icon that is right below your name and the
organisation. Here, you can view the payslips for different months and years. If there is a payslip for a
particular
month and year that you wish to view but is not...
On the Home screen, tap the Payslip icon that is right below your name and the
organisation. Here, you can view the payslips for different months and years. If there is a payslip for a
particular
month and year that you wish to view but is not found in the app, please approach your HR and request them
to publish it first.
How can I re-register my face?
You need to approach your HR to delete your registered face image in the system first
before
you can register your face again. Do it in a place with good lighting and a clear background.
How can I clock in/out using the DigiSME mobile app?
Tap the Attendance icon at the bottom of the Home screen. Next, select the location from
the drop-down list then tap the Camera icon (if selfie is required) to allow the app to take a photo of
your face. Once done, tap the Clock My Time button.
How do I apply for leave in the DigiSME mobile app?
On the Home screen, tap the Leave icon. Next, tap the “Apply Leave” option at the
bottom follow by the type of leave you wish to apply. Fill up the fields as appropriate. Once done, tap
the Apply button. Your leave application will then be...
On the Home screen, tap the Leave icon. Next, tap the “Apply Leave” option at the
bottom follow by the type of leave you wish to apply. Fill up the fields as appropriate. Once done, tap
the Apply button. Your leave application will then be submitted to your assigned approver.
Can I update my personal particulars via the DigiSME mobile app?
Yes. To start, tap the Profile icon at the bottom left corner of the Home screen.
You can tap between the icons to view your personal details. To update them, tap the “Edit” or “Add”
option at the top right corner of the page. Once done, tap...
Yes. To start, tap the Profile icon at the bottom left corner of the Home screen.
You can tap between the icons to view your personal details. To update them, tap the “Edit” or “Add”
option at the top right corner of the page. Once done, tap the Save button at the bottom of the screen.
The change(s) in
your personal particulars will be forwarded to your pre-defined approver for verification and approval.
Once approved, the new changes will be reflected on the DigiSME mobile app.
How can I clock in my attendance if my job location is not in the drop-down list?
You will need to approach your HR department and check with them about the job location
setting.
Why is the DigiSME mobile app unable to detect the location’s address accurately?
The GPS location in DigiSME’s mobile app follows the Google Maps engine, which in
turn is dependant on the GPS chip in your mobile phone. In general, GPS is more accurate outdoor compared
to indoor. So walking around, especially to...
The GPS location in DigiSME’s mobile app follows the Google Maps engine, which in
turn is dependant on the GPS chip in your mobile phone. In general, GPS is more accurate outdoor compared
to indoor. So walking around, especially to somewhere with open sky, may help to improve the accuracy.
Why am I unable to receive any emails?
There could be an issue with your organisation’s email server setting. Please approach
your
HR department to verify the system configuration.
HRMS FAQs
What is DigiSME?
DigiSME is an award-winning cloud-based HR software provide that helps you better
manage
your organisation’s HR matters. DigiSME offers numerous HR applications such as
Time Attendance,
Leave,
Expense Claims and
Appraisal...
DigiSME is an award-winning cloud-based HR software provide that helps you better
manage
your organisation’s HR matters. DigiSME offers numerous HR applications such as
Time Attendance,
Leave,
Expense Claims and
Appraisal. It also comes with a mobile application, available on both Android and
iOS devices - allowing users to manage HR
matters on the go!
What is Cloud HR Software?
A cloud-based HR management system (HRMS) is an online portal that is accessible
by employees and managers across the board. The HRMS is standardised across the company and has become the
singular place for people to conduct...
A cloud-based HR management system (HRMS) is an online portal that is accessible
by employees and managers across the board. The HRMS is standardised across the company and has become the
singular place for people to conduct HR-related matters in a more efficient manner.
With a cloud-based HRMS, you can:
- Store all your data securely on a central database
- Access your data from anywhere, anytime
- Create and edit employee profiles
- Quickly generate reports to manage your HR data
What are the benefits of Cloud HR Software?
Some of the benefits are:
Accessibility and mobility – You can have access to your HR 24/7 in
any part of the world as long as you...
Some of the benefits are:
Accessibility and mobility – You can have access to your HR 24/7 in
any part of the world as long as you have abrowser and an internet connection.
Cost Reduction – There is no need for you to invest in any hardware
or facilities. And you can also do away with the need of an IT team to manage the system.
Regulatory Compliances – The software provider will manage all the
regulatory updates automatically to ensure continuing compliance with all the regulations, laws and taxes.
Accurate and Time-Saving – By automating all the HR processes,
you
can save time by removing manual repetitive task and avoid costly penalties or upset employees due to
inaccurate payment.
What are the features available in DigiSME Cloud HR Software?
Who can use DigiSME Cloud HR Software?
DigiSME Cloud HR Software can be used by any businesses of all sizes and in all
industries.
Can DigiSME HR Software be accessed on mobile devices?
Yes, users can easily clock-in and out using the industry’s first ever attendance
taking app with facial recognition and GPS feature. You can also view your payslip, leave balance, submit
expense claims and much more in our DigiSME...
Yes, users can easily clock-in and out using the industry’s first ever attendance
taking app with facial recognition and GPS feature. You can also view your payslip, leave balance, submit
expense claims and much more in our DigiSME mobile app.
What is HRMS?
HRMS stands for Human Resource Management System. It is a cloud-based portal to
streamline human resources processes to eliminate manual and repetitive paper-based tasks. An HRMS help
companies to stay compliant with legislation...
HRMS stands for Human Resource Management System. It is a cloud-based portal to streamline human
resources processes to eliminate manual and repetitive paper-based tasks. An HRMS help companies to stay
compliant with legislation as well as employment and tax laws.
Employee management is complex. Managing human resources is even harder. Businesses should consider
human resource management software to increase workplace productivity and efficiency.
Why does my company need a HRMS?
HRMS is a secure platform where you can easily track and view your employees’ data. At
DigiSME, we make managing your business easier by having an all-in-one software that lets you access
information whenever and wherever.
What should be considered when selecting an HRMS?
A good HRMS should be able to meet your company’s human resources needs and
budget. It must also be able to safeguard employees’ personal data with a good data management procedure
in place. It is also important to have a...
A good HRMS should be able to meet your company’s human resources needs and budget. It must also be
able to safeguard employees’ personal data with a good data management procedure in place. It is also
important to have a Mobile Application to ease the workload of the HR department and providing employees
with the access to their own information on a mobile app.
DigiSME’s HRMS includes a wide variety of software that help make managing your employees’ information,
attendance and more even easier. To see a full list of what DigiSME’s Cloud HR Software can do for you,
read more here.
Why is DigiSME the most preferred HRMS for SMEs?
As the leading figure in the HRMS industry for over 18 years, DigiSME has
constantly been improving on our award-winning softwares and technology that can cater to a wide variety
of companies and their needs. With DigiSME’s Cloud HR...
As the leading figure in the HRMS industry for over 18 years, DigiSME has constantly been improving on
our award-winning softwares and technology that can cater to a wide variety of companies and their
needs. With DigiSME’s Cloud HR software and Mobile App, you get a complete 360 HR software anywhere.
There are many reasons why DigiSME is the top choice for an HRMS for many SMEs. You can read up on them
here.
Others
Why choose DigiSME?
With over 18 years of experience, DigiSME has helped more than 30,000 companies in
six countries. Our goal is to help businesses speed up their digital change....
With over 18 years of experience, DigiSME has helped more than 30,000 companies in
six countries. Our goal is to help businesses speed up their digital change. We do this by making their
operations more efficient, automating tasks, and innovation across the organisation.
How easy is it to use DigiSME software?
DigiSME Cloud HR Software is designed with user experience in mind, making sure that the
interface is easy to use for employers and employees from all walks of life.
Is there any free trial?
Please contact us at mail to
salesae@digi-sme.com. Our team will reach out to you within 1
working day
What would clients say about DigiSME?
Customer service is a key component of our business. Our clients who have gone
through the entire onboarding process have left good reviews about how our cloud HR software is extremely
versatile and flexible to meet their needs...
Customer service is a key component of our business. Our clients who have gone
through the entire onboarding process have left good reviews about how our cloud HR software is extremely
versatile and flexible to meet their needs. They have also praised and complimented their respective
Support Specialist for being very attentive, knowledgeable and efficient.
Check out our
success stories.
What is the customer onboarding process like?
An Implementation Specialist will be assigned to you during the initial period to
guide you in setting up the system as per your company’s requirements and ensure everything has been
properly set up and running smoothly. Customers...
An Implementation Specialist will be assigned to you during the initial period to
guide you in setting up the system as per your company’s requirements and ensure everything has been
properly set up and running smoothly. Customers will also be required to attend a 2-day virtual classroom
training to learn how to use the software with support from our experienced trainer.Once the system goes
live, a dedicated Support Specialist will take over in supporting you for as long as your subscription is
active.
How to sign up for DigiSME Cloud HR Software?
Please submit an online enquiry via
Contact Us
and our team will get in touch with you within 1 working day. Alternatively, you can also reach us
directly at
salesae@digi-sme.com.
